Operations, Artwork, and Care instructions

General Information

Who runs this joint?

'Tis I, Bianca. Store operations are all handled personally. Careful coordination and handling of items takes time, so your patience is greatly appreciated.

For any queries or issues, please reach out via the Contact Page.

Where do you get your prints made?

Archival art prints (aka giclée) are produced by Genta Art Prints. Their prints are made using archival pigments on Hahnemühle fine art paper. With proper care, these prints can last up to 100years. Genta also provides the window mat (aka passepartout) & non-glare acrylic glass for these prints.

All prints are made to order. Please allot around 2 weeks for production.

How to care for archival prints?

Avoid placing art prints under direct sunlight as this causes pigments to degrade faster. Prints will include window mat and non-glare acrylic glass for their protection and your convenience. Your local framer can then provide you with the outer frame for formal display.

How to care for paintings?

  • Keep away from direct sunlight.
  • Use a soft, dry brush to dust off the surface.
  • Do not use any cleaning agents on the painting as this may cause unwanted chemical reactions and damage.

*️⃣Paintings on canvas will have a clear coat of varnish over them. This protects the painting from dust and keeps colors vibrant. Generally paintings are already stretched over wooden frames - these can be displayed as is or sent to framers if you want additional design.

*️⃣For rolled-up paintings, contact an experienced framer for stretching and framing.

Courier Services, Delivery Time, and payment

Shipping Information

How does shipping and handling work?

Here's the basic run down:

  1. Once an item is purchased, it's packed right away. If it's an art print, orders must first be produced by the printers.
  2. You will receive an email on shipping methods, rates, and access to payment.
  3. Once payment is confirmed, shipping will proceed. You will be notified of tracking details via email.

*️⃣All artworks are signed and include a Certificate of Authenticity.

How long before I receive my order?

Delivery times can vary depending on item type, your location and courier's shipping schedules.

Paintings on hand can be packed and shipped as soon as possible. Limited Edition Prints, however, are made to order and require at least 1-2 weeks lead time. After which, it will be packed, signed and delivered to you.

  • Orders within Metro Manila can be delivered within 3-5 days when item is packed.
  • Nationwide orders may range from 1-2 weeks depending on LBC schedules.
  • International Orders can also range 1-2 weeks based on DHL schedules.

*️⃣ These are general timelines. Orders can always arrive sooner, which is ideal! You will always be informed on shipping and delivery updates, if there are any.-2

What courier services do you use?

These are the following courier services used for domestic and international orders:

  • Metro Manila - Grab Express
  • Philippines (nationwide) - LBC
  • International - DHL

All orders are packed immediately upon purchase. To provide accurate shipping rates & delivery times, I coordinate with courier services and update you on details (tracking, shipping rate, payment details) via email.

How do I pay for shipping?

You will receive an email with all shipping details and a payment link to proceed with shipping. The story accepts the following methods:

  • Debit/Credit Card
  • QR and e-Wallets
  • Paypal

Once payment has been confirmed, shipping will proceed. Your order's tracking number will be sent to you via email.